Refund Policy

Refund Policy

Cancellation and Refund Policy

 

Online Self-Paced Course

All refund requests for online self-paced courses must be received in writing or via e-mail by AFA Global within fourteen (14) calendar days of the date of purchase. We do not accept any forms of verbal requests. No refunds will be issued if you pass more than fourteen (14) calendar days after the date of purchase. Participants requesting a refund within the fourteen (14) calendar days refund period will either receive a credit equal to the dollar amount of the original purchase to use toward the purchase of a future course, or a proportionate sum but less any applicable admin or materials costs. No refunds or credits will be issued if the participant have logged into the course, accessed the course content or materials via our online course spaces (i.e., via our virtual learning environment). Online courses may NOT be transferred to another participant.

 

Cancellation by AFA Global

Whilst every effort is made to avoid changes to our courses, AFA Global reserves the right to withdraw or cancel any course. If for any reason we cancel a course, all course fees will be returned in a proportionate sum.

 

Offline Courses or Services

All refund requests for offline courses or services must be received in writing or via e-mail by AFA Global within fourteen (14) calendar days of the date of purchase. If you or the participant already starts to use or access the courses or services, or submit your cancellation request after 14-day of placing your order, the fee is NON-REFUNDABLE.

 

Orders for Products to be fulfilled by a third party (“Third Party Products”)

If you have purchased a Third-Party Product through the AFA Global website, your contract is made directly between you and the third-party seller. Before your order is processed and forwarded to the third-party seller, we may under certain circumstances be able to cancel and process a refund only if you do not meet the eligibility criteria or if you have purchased the Third-Party Product in error and notify us promptly.

In all other events and for orders that have been processed and forwarded to the third-party seller, we will not be able to process any refund request on behalf of the third-party seller and you will need to refer to the third-party seller’s refunds policy.

 

Transfers

All Transfer requests to another offline course or service MUST be made within 14-day of placing your order. We will ONLY approve transfer requests if the Participant has not accessed the courses or services yet. You may transfer your fee to a product of equal or lesser value. The fee difference will NOT be refunded for transfers into a product of lesser value. Transfers to product of greater value must include payment of additional fee with the transfer request.

For payments received by credit or debit cards, refund will be issued back to the original credit/debit card. For payments made by check, a check will be sent to the address provided by the registrant in that individual’s name.

In some events, you will incur fees as a result of the refund.

 

Cancellation of Services

Although highly unlikely, in case an event is canceled or postponed, AFA Global may provide a full refund or offer a credit towards future events to those who have already registered. For questions regarding canceled events, please contact AFA Global directly for details.

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